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The Hospitality Sales and Marketing Association International (HSMAI) Region Europe is the European arm of the organisation.The Hospitality Sales and Marketing Association International (HSMAI) Region Europe is committed to growing business for the hotel, event and travel industry and their partners, and is the industry’s leading advocate for intelligent, sustainable revenue growth on a local, national and European level.Everything is getting more and more transparent, booking and search engines become more professional. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management and we are now hosting educational programmes for candidates who would like to become HSMAI-certified Executive Coaches for our new programme, Winning for Customers – The Service Pledge.Trip Advisor is the perfect partner for us.” Helena Egan, Trip Advisor’s Global Director of Industry Relations, adds “We are pleased to be expanding our cooperation with HSMAI Europe to engage with the hospitality industry and drive awareness of the benefits of working with Trip Advisor.” HSMAI – Hospitality Sales and Marketing Association International – is a global organization founded in the US in 1927.
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For more details on how to submit an abstract for DHI2018, check out this webpage: dhi2018.com/conference/call-for-papers/Don't delay; submissions close on 30th November 2017!
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Trip Advisor will be attending HSMAI Region Europe’s leadership day in Frankfurt in early September, and the 2017 agreement also sees a number of Trip Advisor employees joining HSMAI Europe as corporate members.
“We are very happy to continue the partnership with Trip Advisor and to have them active on our Advisory Boards,” says HSMAI Europe President and CEO Ingunn Hofseth,” adding: “In business today it’s all about the customer experience.